Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
At Roche, our mission is to deliver medical solutions now while developing innovations for the future. We are committed to transforming patients’ lives through scientific rigor, unassailable ethics, and unprecedented access to medical innovations. Join us in building a better tomorrow.
The Opportunity:
We are looking for a passionate Technical Product Manager to join our dynamic team. In this role, you will own and handle the technical lifecycle of Roche Information Solutions, overseeing core lab, POC, integrator, and beyond. You will own the UK/IE relationship with Global Customer Support for technical advice, management, and escalations.
Key Responsibilities:
- Lead technical escalation support (local/global).
- Complete solution documentation management.
- Lead all aspects of upgrade and modification management, including version control.
- Lead the technical training strategy for Information Solutions.
- Maintain and own the technical tender specifications.
- Ensure new product introduction checklists and communication.
- Monitor key solution performance metrics and resolve issues proactively.
- Collaborate closely with the Technical Manager and various teams to ensure effective customer support.
Who You Are:
You are a dedicated individual with a commitment to prioritizing patient care and outcomes. You are passionate about discovery and problem-solving. You thrive in teamwork and value diversity and inclusivity.
Preferred Qualifications:
- Deep-rooted dedication to patient care.
- Passion for discovery and evidence-based problem-solving.
- Collaborative spirit with respect for teamwork.
- Proactive approach to growth and resilience to challenges.
- Simplifies processes with a results-oriented mindset.
- Relevant degree or equivalent qualifications.
- Significant experience in a similar role with troubleshooting expertise.
- Familiarity with the Information Solutions portfolio.
- Experience in a laboratory environment.
- Excellent communication and CRM tools skills.
- Strong understanding of the diagnostics industry.
Why Join Us?
- Work with a purpose-driven organization focused on making a real difference.
- Be a part of a team committed to scientific excellence and innovation.
- Diverse and inclusive work culture that values different viewpoints.
- Opportunities for personal and professional growth.
If you are ready to tackle this exciting challenge and contribute to a better world through healthcare innovation, we would love to hear from you!
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
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