Technical Account Manager EMEA

Posted 6 Days Ago
Be an Early Applicant
Hiring Remotely in London, Greater London, England
Remote
Senior level
Big Data • Software • Analytics
The Role
As a Technical Account Manager, you will guide customers in data collaboration and governance, acting as a trusted advisor to Fortune 500 companies and helping them maximize their value from Atlan through effective onboarding, training, and ongoing support. You will also influence product evolution using customer insights.
Summary Generated by Built In

Hello, we are Atlan! 👋

Atlan is the home for data teams worldwide, simplifying collaboration for diverse users—business, product, analysts, and engineers. Think of us as Salesforce for sales or GitHub for engineers.


Built by Data Teams, for Data Teams 💙

We started as a data team solving complex challenges in healthcare and poverty. After 200+ projects, we faced the chaos of scaling data teams, leading us to build tools to make our own team more agile. This enabled us to complete projects like India’s National Data Platform—three years ahead of schedule. Realizing our tools could help others, Atlan was born to empower data teams globally.


Rapid Growth 🚀

We’ve onboarded customers like HubSpot, Dropbox, and Nasdaq, expanded across 10+ countries, and is the leader in The Forrester Wave™ for Enterprise Data Catalogs.

Backed by top investors, including Insight Partners, Salesforce Ventures, and Sequoia, we’re just getting started.


We Build with ❤️

We believe data teams deserve better software. Data is chaotic, but work shouldn’t be! 🌟

If you love what Superhuman, Slack, Notion, and Figma have done for the modern workplace, join us in building the future for data teams at Atlan!

Impact and Purpose:

  • Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.
  • Partner with Industry Titans: Become a trusted advisor to Atlan's largest, most strategic customers, including Fortune 500 companies and industry leaders.
  • Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
  • Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise.

Your Mission:

  • Trusted Advisor: Uncover your customers' unique needs, propose strategic solutions, and maximize their value from Atlan.
  • Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
  • Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
  • Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

What makes you a fit:

  • Deep Expertise: 7+ years proven experience in Data Governance, Data Catalog, Data Quality or Modern Data, ideally as a Technical Account Manager (TAM), Technical Customer Success Manager, Solutions Architect (SA), or a Data Practitioner/Consultant.
  • Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
  • Technical Prowess: Possess a strong understanding of data management principles and technologies.
  • Relationship Builder: You forge trust and rapport easily, becoming a trusted advisor to your customers.
  • Strategic Mind: You can translate customer needs into actionable insights and product improvements.

Top Skills

Data Catalog
Data Governance
Data Quality
The Company
HQ: New York, NY
192 Employees
On-site Workplace
Year Founded: 2018

What We Do

Built by a data team for data teams, Atlan is the active metadata platform for the modern data stack. It stitches together metadata from various sources (Snowflake, dbt, Databricks, Looker, Tableau, Postgres, etc.) to create a unified data discovery, cataloging, lineage, and governance experience across all your data assets, from columns and queries to metrics and dashboards. Atlan facilitates a two-way movement of metadata, bringing context back into the tools and workflows that your data team uses every day — for example, in your BI tool when you wonder what a metric on the dashboard means.

A pioneer in the space, Atlan was named a Leader in Forrester Wave™️: Enterprise Data Catalogs for DataOps in 2022 and was recognized by Gartner seven times in 2021, including as a Cool Vendor in DataOps and in the inaugural Market Guide for Active Metadata Management. Today, we power pioneering data teams like WeWork, Plaid, Postman, Unilever, and Ralph Lauren. We recently raised a Series B, backed by top investors (including Insight Partners, Sequoia, and Salesforce Ventures) and founders & CEOs from the modern data stack (including Snowflake, Looker, and Stitch).

For more information, visit http://www.atlan.com/ or follow us on Twitter at AtlanHQ.

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