Strategic Operations Manager - Sales Transformation

About us

We believe in the power of ingenuity to build a positive human future.  

As strategies, technologies, and innovation collide, we create opportunity from complexity. 

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. 

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.  

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. 

PA. Bringing Ingenuity to Life. 

This is a hybrid role, requiring a minimum of two days a week in our London, Victoria office, in line with company policy.

The primary objectives of the role are to drive sales behaviour change in PA through the CSU (Central Support Unit) team and the Sales Transformation programme.  Each workstream within the CSU and the Transformation programme has a leader and a team.  The role is to drive the effectiveness of all, reporting to the Head of the CSU and supported by a Sales Operations Lead.

Responsibilities

The role would support market leads and the collaboration lead in the following specific areas: 

Overarching support to Sales.  Provide ad hoc project management, analysis and materials in support of the overall drive for improved sales, including: 

• Driving bid content management programme in preparation for AI bid writing tool implementation 
• Provide support to sales activation, sales campaigns, sector marketing campaigns and account best practice across PA 
• Structuring, gathering and making available bite size training workshops and facilitators in sales subjects (e.g. bid writing, win themes, commercial models, Relationship masterclasses etc.) 
• Developing and maintaining the onboarding training for all new CSU recruits 
• Maintaining all sales and CSU related SharePoint sites (Bid Manual, Sales Hub. Bidding Excellence, CSU, Bid Writing guides, Sales transformation etc.) 
• Become a super user (with support) on CRM, LinkedIn and other sales related platforms to provide best practice advice and guidance to the wider business (as opposed to technical support through Global Service Desk) 
• Support creation of Sales Board Papers, QBRs and other regular reports 

Support to Sales Transformation.  Working with the appropriate Partner and CSU leads, to ensure agreed deliverables are being progressed, barriers to progress identified and overcome, and that implementation is undertaken in such a way as to change sales behaviours within PA.  Specifically: 

• • •  
• Maintain agile way of working  
• Implement a strong governance process  
• Remain dissatisfied with deliverables until they have turned into behaviour change and impact 
• Integrate outputs and communications into campaigns to maximise impact 
• Provide progress reports and feedback through to Head of CSU, Head of Markets and the Client Committee as required 
• Provide and manage workshops, bite size sessions and campaigns 

About You

You are an organised, proactive and people-focused professional with proven experience in supporting sales and marketing activities within large organisations, ideally in a professional services or consultancy environment.

You excel at building relationships and delivering impact through collaboration, and serve as a single point of contact for sales-related knowledge.

Key skills and experience required:

• Demonstrable experience in sales activation, account management, and supporting sales campaigns
• Strong knowledge of sales technologies (such as CRM systems and LinkedIn), with the ability to coach others
• Skilled in delivering training workshops, bite-sized learning sessions, and creating impactful sales communications
• Excellent project management and analytical abilities, with a keen attention to detail
• Proven capability in supporting technology change initiatives and driving best practice adoption
• People skills – build relationships quickly and deliver impact through those relationships.
• Knowledge – act as a single point of contact for sales-related knowledge
• Organised – punctilious and tenacious about actions, promises and deliverables
• Sales led – growth oriented, able to spot and help develop potential opportunities
• Self-starter – working directly with a variety of PA leaders comfortable to define own tasks
• Proactive – understand the overall objective of the role and manage time and resources to deliver

If you are motivated by enabling sales teams to achieve their best, thrive in collaborative environments, and enjoy driving behavioural change, we would be pleased to hear from you.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

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Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at recruitment[email protected]