Specialist, IT Support

Reports to:

We are seeking a highly motivated and experienced IT Support Specialist to join our team. Based in our London, England office, this role is crucial for maintaining the seamless operation of our IT infrastructure. The successful candidate will provide advanced technical support and play a key role in system maintenance and process improvement. This position requires regular travel to our other office locations across Europe to provide on-site support and assist with deployments.

London, England (with regular travel to European offices)

• Provide efficient and advanced support and troubleshooting for all internal applications and systems.

• Deliver Level 1-2 technical support to assist the IT Support Team with daily tasks, and work within our Ticketing and Asset Management system.

• Respond in a timely manner to service issues, requests, and vulnerability remediation.

• Manage and troubleshoot a diverse and expanding inventory of hardware and operating systems, including macOS, iOS, Windows, Linux, and Android devices.

• Utilize Mobile Device Management (MDM) systems to manage computers and mobile devices effectively.

• Manage and troubleshoot video conferencing equipment, printers, and network peripherals.

• Demonstrate basic networking skills, including TCP/IP and DNS, to troubleshoot network and connectivity issues

Operations & Improvement

• Assist with the deployment of new applications or systems.

• Evaluate existing systems to streamline operations and provide recommendations for upgrades or enhancements.

• Develop processes and procedures supporting ITSM solutions.

• Develop comprehensive documentation to support internal processes and procedures.

• Develop and maintain reports on the status of all hardware and software.

User Management & Customer Service

• Conduct full onboarding for new employees and consultants, including IT orientation.

• Manage access controls and user credentials.

• Conduct offboarding processes, including collecting data for retention purposes.

• Provide excellent customer service to employees, demonstrating strong interpersonal and communication skills.

• Show a high level of initiative and self-motivation, along with an ability and desire to learn new skills and responsibilities.

• Provide on site support five days a week.

• Five or more years of IT work experience in a corporate environment.

• Proven experience in managing devices, troubleshooting, and working in ticketing systems.

• Demonstrated ability to work independently without close supervision.

• Ability to connect and communicate effectively at all levels across an organization.

• Exceptional ability to articulate a solution clearly and concisely in both verbal and written formats.

• Willingness and ability to travel regularly across Europe to provide on-site support.

Highly Preferred Qualifications

• Work experience with macOS and MDM is preferred.

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.