Schedule Manager

To manage the schedule of courses and trainers, to maximise revenue opportunities, to minimise all costs and to ensure the maximum utilisation of employed trainers in accordance with the company policies.

To ensure that the schedules aligns with the operational KPI’s and the business’s operating plans.

Key Areas of Responsibility

The primary responsibility of a Schedule Manager is to work with the Lead Schedule Manager and

ensure that Global Knowledge’s schedule aligns with the company plans. Additionally the Schedule

Manager, as part of a schedule team, will also work:

· To ensure sounds commercial principles are applied to all events and schedules.

· To ensure that trainer utilisation is in line with or exceeds company targets.

· To ensure that external trainer day rates are in line with or are below company target.

· To maintain the schedule and ensure maximum profitability of events

· To follow operational process and procedure, allowing GK to efficiently manage low fill events, maximise opportunities and maintain efficiencies.

· To maintain sales responsiveness in line with SLA’s and respond/assist with all Sales enquiries.

· To implement the training schedules in line with AOP.

· To display the GK Can-do attitude

This is not intended to be a full definition of duties and you will be expected to assist in such additional

duties as may be required

Experience / Qualifications Required

Essential

· Schedule processing, organisational skills, data analysis, Training administration and the use

of Office packages.

Desirable

· Ideally the job holder will have significant experience in a similar role.

Person Specification

You will have excellent communication and presentation skills; the ability to take responsibility and

be decisive; the ability to work within a team; effective planning and organisational skills; the ability to work under pressure and to deadlines; a commitment to keep up-to-date with IT trends and developments; the ability to work within budgets.

Values

· Integrity: Act with integrity in everything that you do, at all times

· Accountability: Accepting responsibility for your work and contribution as a team member.

Dealing with issues and delivering on commitments

· Collaborative: Working together to deliver shared benefits. Building relationships, leveraging

skills, knowledge and resources to achieve success

· Decisive: Making decisions and acting on them. Proactively seeking and driving new opportunities

and improvements

· Engaged: Being present, visible and a positive force. Developing and sharing ideas and

supporting the success of others