Job Summary:
Location: London, UK
Division: Ticketmaster UK
Line Manager: Head of CRM
Contract Terms: Permanent, 40 hours per week
THE JOB
The primary purpose of the role will be to provide insight into customer behaviour – from marketing to conversion – and wider trends which will shape our marketing efforts and business development. Analysing data from multiple sources (transactional systems, CRM, Google Analytics), and developing our understanding of patterns and trends in customer behaviour.
The successful candidate will be innately inquisitive and looking to develop a career in analytics and insight, preferably within the entertainment industry.
WHAT YOU WILL BE DOING
- Lead on insight into customer behaviour and identify trends to guide marketing strategy across Ticketmaster UK and Ireland.
- Undertake analysis to support marketing activities and channel performance
- Explore available inventory within the VIP and Clubs space (DOMO)
- Support in research for business development tenders and pitches
- Create and implement self-serve reporting dashboards from concept to delivery for clients (Live Nation, AMG, Cuffe & Taylor etc) as well as ad hoc reports using tools such as GA4
- Communicate findings of analysis throughout the business/to non-data specialists
- Responsible for delivering and presenting reports, trends analysis and forward-thinking strategy to SVPs at quarterly business reviews
- Investigate tracking inconsistencies – identify gaps within current marketing approaches
- Collaborate with global stakeholders to improve efficiencies of internal platforms in the UK
- Provide competitor analysis for UK and IE key stakeholders.
- Undertake any other relevant duties which fall under the general scope of the marketing role as directed by the CRM Manager and VP Marketing.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Numerate and logical; adept at performing basic statistical analysis
- Demonstrable ability in interpreting and analysing data
- Ability to present data in a clear and compelling way, in written reports and through data visualisation
- Good knowledge of GA4, Microsoft PowerPoint and Microsoft Excel (pivot tables, VLOOKUP’s, complex formula, SQL advantageous)
YOU (BEHAVIOURAL SKILLS)
- Communication (written and verbal) and interpersonal skills
- Proactive and highly organised, with the ability to effectively multi task.
- Customer-centric & data-driven.
- Proven problem-solving capability to develop opportunities
- Attention to detail.
- A passion for live entertainment.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#TM
#LI-CG1
Top Skills
What We Do
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year.
We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.
