IT Architect

JOB DESCRIPTION
The ServiceNow HR Service Delivery (HRSD) Administrator will be responsible for the development and ongoing administration of the HRSD module and related HR components in the ServiceNow platform. As part of the IT Enterprise Technology Services team, you will collaborate with the HR team and HRIS to ideate and implement technical enhancements that will increase efficiencies and automations related to HR processes. In this role, the HRSD admin is responsible for supporting the continuous improvement of existing functionality as well as new features, functionality and enhancements to improve HR's service delivery and the employee experience at UL Solutions.
RESPONSIBILITIES
This position offers a hybrid work model, with the office located in Warsaw.
As the HRSD platform admin you will:

• Perform daily system administration activities for ServiceNow HRSD including, but not limited to, developing & maintaining service catalog items, administering workflows, technical troubleshooting & problem resolution, and testing
• Maintain configuration of out of the box functionality including forms, record producers, groups, workflows, tasks, reports and notifications for HRSD as dictated by business requirements
• Be a member of the ServiceNow platform team and collaborate with enterprise IT to maintain and advance the overall ServiceNow platform, ensuring platform stability, security, and support of all compliance requirements
• Support ServiceNow HRSD application enhancements participating as necessary in ideation and requirements gathering, analysis and directly overseeing development, testing and deployment.
• Evaluate, prototype, and configure desired enhancements; develop test scripts and execute UAT; monitor and report on overall system performance and operational achievements
• Participate in regular and ad hoc meetings with HRSD service owners to discuss and review defects, incidents and potential enhancements. Collaborate with the HRIS analyst to provide insights and recommendations for improvements, ensuring that service issues are promptly addressed, and solutions are effectively implemented.
• Build and document platform related process methodologies for the HRSD application, which may include system and process guides, and resources to drive consistency and quality of the HRSD module
• Provide subject matter expert technical level guidance to areas within the organization on ServiceNow HRSD best practices and technical state
• Be responsible for all HRSD platform activities related to cloning, patching, and upgrades
• Other platform related activities as assigned

QUALIFICATIONS

• University Degree in Computer Science or a related discipline
• Minimum 4+ years administrative experience in the ServiceNow Platform CSA certification required, HRSD Implementor or HRSD Service Delivery Professional
  Suite preferred
• System administration and development experience with the ServiceNow HRSD module including Java script, Flow designer
• Documented experience working with a variety of SN solutions and modules in a global enterprise environment
• "Hands on" SDLC knowledge of system technical development/build and deployment and change management activities (training, communications, system rollout) as well as system development lifecycle
• Experience delivering mid-size to large implementation projects
• Excellent organizational and time management skills
• Superior attention to detail combined with excellent written and verbal English communication skills
• Enjoyment working with customers
• Experience building applications that meet goals
• A yearning for knowledge and process improvement

What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards:
  • Competitive remuneration package with yearly bonus
  • Mediclaim scheme for family
  • Group Term Life Insurance
  • Group Personal Accident Insurance
  • Training and Development (provided by UL University).

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL Solutions
#LI-MA1 #Hybrid
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
We solve our customers' problems. \"Helping clients meet their safety and performance goals means understanding their business processes from start to finish and not just focusing on project parameters.\" UL Solutions' Software & Advisory (S&A) services help customers reduce complexity, ensure compliance, improve quality and operational performance, and drive sustainability.