Contact Centre Advisors

📍Location: Hybrid/Maidstone, Kent

💰Salary: £27,333 - £31,578 per annum

🕒Hours: 36 per week

🏢Contract Type: Permanent

Are you a great listener, love helping people, and enjoy chatting? Join our compassionate and friendly team as Contact Centre Advisors in Maidstone, where you’ll play a vital role in the continued success and growth of our Customer Contact Centre.

In our dynamic Contact Centre, you’ll be the first point of contact for our customers, facing demanding and challenging calls with confidence. You’ll tackle a variety of customer inquiries, including housing and tenancy management, repairs, and complaints, providing outstanding inbound and outbound service through traditional telephony, email systems, and innovative multi-channel platforms.

Bring your great team spirit and understand the powerful impact your work has on both your colleagues and our customers. Be the natural people person with a "can-do" attitude who thrives on performance and positive results, and embraces the opportunity to adapt and learn in this rewarding environment.

💡 Why Join Us?

• Comprehensive training and ongoing support.

• Career progression opportunities.

• Friendly, inclusive, and supportive team environment.

• 25 days holiday, increasing over time, generous pension scheme, annual company bonus scheme, wellbeing day, and life event leave.

📞 Be the person who makes a difference - one call at a time.

📨 Apply today and start your journey with a company that puts people first.

As you can imagine, the full job description includes lots more detail, so please check it out before applying – Contact Centre Advisor.

Location: You’ll be based at our Maidstone office. You’ll work full-time from the office for the first 8 weeks, whilst in training and academy. We know that flexibility matters. This role offers a hybrid working model in line with business needs. We’ll provide the tools and support you need to succeed wherever you're working.

Assessment Process: If you’re shortlisted, we’d love to invite you for a quick chat with the hiring panel! If all goes well and you’re shortlisted again after the call, you’ll be invited to attend a face to face interview at our Maidstone office the w/c 1st December 2025.

Training: Please note that successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Maidstone. The start date will be January 2026. You’ll be required to attend on a full-time basis, Monday to Friday, with no annual leave during this time.

Closing Date: Wednesday 19th November 2025 at midnight.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.  You are required to reside in England or Wales for the duration of your employment.   

This vacancy may close without notice.