Client Relationship Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We have an exciting opportunity for a Client Relationship Manager. This role manages and develops business relationships with selected clients to deliver effective objectives and strategies that ensure retention and growth, with the target to increase volumes, revenue and profitability.

The Opportunity:

• Ensure clear communications within the business when it concerns the assigned clients
• Maintain and develop business relationships with selected clients, and establish productive and professional connections with key personnel within the assigned client portfolio.
• Work with finance to ensure credit terms and conditions are adhered to and support operational query resolution
• Proactively assess, clarify, and validate client’s requirements on an ongoing basis
• Lead solution development efforts that best address clients’ needs, including but not limited to: SOP creation and maintenance, monitoring operational compliance, and systems implementation and integrity.

What you'll need to succeed:

• Knowledge and understanding of supply chain solutions, and how the flow of goods, information and costs are connected in the supply chain
• Able to articulate and sell the features and benefits of a range of services, including Airfreight, Sea-Air Combined, Oceanfreight and Roadfreight, as well as Supply Chain and Logistics management, Customs Brokerage products, and value-added solutions
• Experience in sales negotiation, closing and maintaining contracts with clients
• Strong attention to detail, and problem-solving skills with the ability to handle non-routine assignments independently
• Extremely client focused and pro-active in all levels of communication
• Identifies business cycles such as timing and seasonal trends, and able to customise products and services, to meet or exceed the respective needs of the clients

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.